Business Use Case

Online Purchase of Products from BotLab Dynamics Store

Objective:

To provide a seamless and user-friendly online shopping experience for customers to browse, select, and purchase products from the BotLab Dynamics store, ensuring customer satisfaction, efficient order fulfilment, and secure payment processing.

1. Actors

  • Customer (Individual or Business looking to purchase products)
  • BotLab Dynamics Store Website
  • Sales/Support Team (Handles inquiries and issues)
  • Payment Gateway (For processing payments)
  • Shipping/Logistics Team (For fulfillment and delivery)

2. Preconditions

  • The customer has access to the BotLab Dynamics online store website.
  • The customer is familiar with the type of products they are looking to purchase (drones, drone accessories, or other related merchandise).
  • The customer has an internet connection and a valid payment method.

3. Main Flow

Customer Browses the Store

  • The customer visits the BotLab Dynamics Store website.
  • They browse through product categories such as Drones, Accessories, Merchandise, etc., and view product descriptions, images, prices, and availability.
  • The customer can filter products by category, price, or features to narrow down their options.

Product Selection

  • The customer selects a product they wish to purchase (e.g., a drone model or drone accessories).
  • They add the selected product(s) to the shopping cart.

Cart Review and Checkout

  • The customer reviews the products in their cart and checks for any applicable discounts or offers (e.g., seasonal discounts, bulk purchase discounts).
  • Once satisfied, the customer proceeds to the checkout page.

Customer Information and Shipping Details

  • The customer provides necessary information such as shipping address, contact details, and any special instructions for delivery.
  • The customer is prompted to create an account or log into an existing account (if they haven’t already done so).

Payment Processing

  • The customer selects a payment method (credit/debit card, digital wallet, etc.).
  • The payment gateway securely processes the payment.
  • If the payment is successful, the customer receives a confirmation email with the order details.

Order Confirmation

  • The BotLab Dynamics team receives the order details and begins processing the order.
  • The customer is notified via email or SMS about the order status, expected delivery date, and tracking details once the product is shipped.

Shipping and Delivery

  • The order is handed over to the logistics/shipping team, who prepares and ships the product to the customer’s provided address.
  • The customer can track the shipment through the website or via the tracking number provided.

Post-Purchase Follow-up

  • After the product has been delivered, the customer receives a follow-up email thanking them for their purchase and requesting feedback or a product review.
  • Customer support is available if the customer has any inquiries, issues, or requests related to the product or delivery.

4. Alternative Flows

  • Payment Failure: If the payment is unsuccessful (due to insufficient funds, expired card, etc.), the customer is prompted to re-enter payment details or choose an alternative payment method.
  • Out-of-Stock Products: If a product is out of stock, the customer is notified and can either wait for restocking, select an alternative product, or cancel the order.
  • Customer Account Creation: If the customer chooses to check out as a guest and later wants to track their orders, they can create an account after the purchase.

5. Postconditions

  • The customer has successfully purchased and received the product.
  • The payment has been processed and recorded.
  • The business has gained revenue from the sale.
  • The customer has received product delivery and any required post-purchase communication or support.

6. Business Benefits

  • Increased Sales: A convenient online store with clear product listings and easy navigation helps attract more customers and increase sales.
  • Customer Satisfaction: A smooth purchasing process, reliable delivery, and responsive customer support improve customer satisfaction and foster repeat business and positive reviews.
  • Operational Efficiency: Automating sales, payment, and shipping processes helps manage orders more effectively with reduced manual intervention.
  • Data Collection and Analytics: Tracking customer preferences and purchase behavior helps the business identify trends, manage inventory better, and run personalized marketing campaigns.

7. Optional Enhancements

  • Loyalty Program: Offer customers rewards points or discounts for repeat purchases to build brand loyalty.
  • Subscription Services: For customers who need regular supplies (e.g., drone batteries, accessories), offer subscription-based deliveries with discounts.